At Aaina Atelier, customer satisfaction is our priority. We have created a clear Exchange & Return Policy to make your shopping experience as smooth as possible.

ELIGIBILITY

• Articles purchased online are eligible for exchange within 30 days of delivery.
• Items must be unused, unaltered, and unwashed, with all original tags intact.
• Items must be returned in their original packaging.
• A valid proof of purchase, such as the order confirmation email and order number, is required.
• Sale or discounted items are not eligible for exchange or return.
• Customized, altered, or made-to-order items are not eligible for exchange or return.
• Customers must provide photographic or video proof if an item is received damaged, defective, in the wrong size, or incorrect.

EXCHANGES

ONLINE EXCHANGE POLICY

• An exchange request must be initiated within 30 days of order delivery by contacting support@aainaatelier.com.
• The order confirmation email and order number must be provided.
• Exchanges are subject to verification of the product condition and eligibility.
• Customers will be informed of the return procedure after the exchange request is approved.
• Return shipping charges may apply unless the item received was defective, damaged, or incorrect.
• Once the returned item is received and verified, the requested replacement will be dispatched.
• The exchange process may take approximately 7 to 10 working days after the returned item is received.
• Exchanges are subject to product and size availability.
• If the requested item is unavailable, Aaina Atelier may issue store credit of an equivalent value, redeemable online.
• Store credit will be issued to the email address used to place the order.
• Sale, discounted, customized, altered, and made-to-order items are not eligible for exchange.

RETURNS

ONLINE RETURN POLICY

Returns are accepted only in the following circumstances:

• The item delivered was incorrect.
• The wrong size was delivered.
• The item was defective or damaged at the time of delivery.

To request a return:

• Contact support@aainaatelier.com within 30 days of order delivery.
• Provide the order confirmation email and order number.
• Provide the reason for the return.
• Share clear photographic or video evidence of the defect, damage, or incorrect item.
• The product must be unused, unwashed, unaltered, and returned with all original tags and packaging intact.

After the returned item is received and inspected, Aaina Atelier may issue store credit of an equivalent value, redeemable online.

Return shipping charges will be covered by Aaina Atelier only when the item received was damaged, defective, or incorrect.

REFUND POLICY

• Cash refunds are not offered.
• Refunds to the original payment method are not generally available.
• Where an exchange or suitable replacement cannot be provided, Aaina Atelier may issue store credit of an equivalent value.
• Store credit will be redeemable exclusively on aainaatelier.com.
• Store credit will be issued to the email address used to place the original order.
• Customers are responsible for ensuring that the email address provided during checkout is valid and active.

NON-RETURNABLE AND NON-EXCHANGEABLE ITEMS

The following items are not eligible for return or exchange:

• Sale or discounted items
• Customized items
• Altered items
• Made-to-order articles
• Items without original tags
• Items that have been worn, washed, damaged, or altered after delivery
• Items returned without their original packaging
• Items damaged due to improper handling, storage, washing, or care

DAMAGED OR INCORRECT ORDERS

If you receive a damaged, defective, or incorrect item:

• Contact support@aainaatelier.com within 48 hours of delivery.
• Include your order number.
• Include clear photographs or a video showing the issue.
• Keep the item unused and retain all tags and original packaging.

Requests submitted after 48 hours may not be accepted for damage or incorrect-order claims.

IMPORTANT NOTES

• Approval of an exchange or return request is subject to inspection and verification by Aaina Atelier.
• Aaina Atelier reserves the right to reject any item that does not meet the eligibility requirements.
• Processing timelines may be longer during sales, festive seasons, collection launches, and public holidays.
• Delivery charges paid at the time of purchase are non-refundable.
• Any difference in price for an exchange must be paid by the customer.
• If the replacement item has a lower price, the remaining amount may be issued as store credit.