TERMS OF SERVICE

OVERVIEW

Welcome to Aaina Atelier. The terms “we,” “us,” and “our” refer to Aaina Atelier.

Aaina Atelier operates this website and online store, including all related information, content, features, tools, products, and services provided to you as part of your shopping experience, collectively referred to as the “Services.”

Our store is hosted by Shopify, which provides the ecommerce platform that allows us to offer and sell our products and Services to you.

These Terms of Service, together with any policies referenced in them, explain your rights and responsibilities when accessing or using our Services.

Please read these Terms of Service carefully. By visiting, browsing, interacting with, or purchasing from aainaatelier.com, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with these Terms of Service or our Privacy Policy, you should not access or use our Services.

SECTION 1: ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country, province, or region of residence.

You may also allow your minor dependants to use the Services on devices that you own or manage, provided that you have given them permission and accept responsibility for their use.

To browse our store, create an account, or make a purchase, you may be required to provide information including your:

• Name

• Email address

• Phone number

• Billing address

• Shipping address

• Payment information

You confirm that all information you provide is accurate, current, and complete and that you have the legal right to provide it.

You are responsible for maintaining the confidentiality and security of your account credentials and for all activity conducted through your account.

You must not transfer, sell, assign, or license your account to another person.

SECTION 2: OUR PRODUCTS

We make reasonable efforts to display our products, colours, fabrics, embroidery, details, measurements, and other characteristics as accurately as possible.

However, the colour and appearance of a product may vary depending on:

• Your device

• Screen resolution

• Display settings

• Lighting conditions

• Photography and image processing

Slight variations in colour, embroidery, print placement, texture, stitching, or handcrafted details may occur and are not necessarily considered defects.

Product measurements may vary slightly because of the nature of fabric, stitching, and manual measurement.

We do not guarantee that the appearance, colour, quality, or fit of a product will exactly match how it appears on your screen.

Product descriptions, prices, sizes, availability, and other information may be changed at any time without prior notice.

We reserve the right to:

• Discontinue any product

• Limit available quantities

• Restrict sales to specific individuals, locations, or jurisdictions

• Correct product information

• Refuse or cancel orders where necessary

SECTION 3: ORDERS

When you place an order, you are submitting an offer to purchase products from Aaina Atelier.

We reserve the right to accept, reject, limit, or cancel an order at our discretion.

An order is not considered accepted until:

• We have successfully received or authorised payment

• We have confirmed the order

• The ordered products have been verified as available

Please review your order carefully before submitting it.

Once an order has been confirmed or prepared for dispatch, we may not be able to accept a cancellation or modification request.

If we change, reject, or cancel an order, we will attempt to contact you using the email address, phone number, or billing information provided at checkout.

Your order is subject to our Refund Policy, Exchange Policy, and Shipping Policy.

You confirm that products purchased from Aaina Atelier are intended for personal or household use and not for unauthorised commercial resale.

SECTION 4: PRICES, BILLING, AND PAYMENTS

Prices, discounts, promotions, and product availability may change without prior notice.

The price charged for a product will be the price displayed at checkout when the order is placed, subject to correction of errors.

Unless otherwise stated, displayed prices may not include:

• Delivery charges

• International shipping charges

• Customs duties

• Import taxes

• Local taxes

• Bank charges

• Payment processing charges

International customers may be responsible for customs duties, taxes, and import charges imposed by their destination country.

Promotional offers may be governed by separate terms and conditions. Where promotional terms conflict with these Terms of Service, the specific promotional terms will apply to that promotion.

You agree to provide accurate and complete billing, payment, and contact information.

You confirm that:

• You are authorised to use the selected payment method

• The payment information provided is accurate

• Charges made for your order will be honoured

• You will pay all applicable product, delivery, tax, and processing charges

We may cancel or hold an order if payment cannot be verified or if fraudulent or unauthorised activity is suspected.

SECTION 5: SHIPPING AND DELIVERY

Delivery times shown on our website are estimates and are not guaranteed.

Aaina Atelier is not responsible for delays caused by circumstances outside our reasonable control, including:

• Courier or shipping carrier delays

• Customs processing

• Weather conditions

• Public holidays

• Incorrect delivery information

• Recipient unavailability

• Political disruption

• Natural disasters

• Transport interruptions

• Other force majeure events

Customers are responsible for providing complete and accurate delivery information.

Additional delivery charges may apply where an order must be resent because of an incorrect address, failed delivery, refusal to accept the parcel, or recipient unavailability.

Once an order has been handed to the shipping carrier, the delivery process may be subject to the carrier’s terms and procedures.

Please refer to our Shipping Policy for further information.

SECTION 6: RETURNS, EXCHANGES, AND REFUNDS

Returns, exchanges, and refunds are governed by our Refund Policy.

Products must meet the conditions stated in that policy to qualify for a return or exchange.

Items returned without prior approval may not be accepted.

Unless required by applicable law, Aaina Atelier reserves the right to reject a return or exchange when:

• The return period has expired

• The item has been worn, used, washed, altered, or damaged

• Tags have been removed

• Original packaging is missing

• The product is a sale, final-sale, personalised, customised, altered, or made-to-order item

• The return does not otherwise meet our eligibility requirements

SECTION 7: INTELLECTUAL PROPERTY

All content made available through the Services is owned by, licensed to, or used with permission by Aaina Atelier.

This includes, without limitation:

• Brand names

• Logos

• Monograms

• Product names

• Garment designs

• Photographs

• Videos

• Graphics

• Illustrations

• Website layouts

• Written content

• Product descriptions

• Campaign materials

• Artwork

• Packaging designs

• Audio

• Software

• Design elements

Such content may be protected by copyright, trademark, design, and other intellectual-property laws.

You may access and use the Services only for personal and non-commercial purposes.

Without our prior written permission, you must not:

• Copy or reproduce our content

• Republish or distribute our content

• Modify or create derivative works

• Use product images for commercial purposes

• Copy garment designs or artwork

• Use our logo, name, monogram, or branding

• Download or store substantial parts of the website

• Sell, license, or commercially exploit our content

No licence or ownership right is granted to you except the limited right to use the Services in accordance with these Terms.

“Aaina Atelier,” its logo, product names, designs, and slogans are trademarks or brand assets belonging to Aaina Atelier.

Shopify’s name, logo, products, and services remain the property of Shopify and its licensors.

SECTION 8: OPTIONAL TOOLS AND SERVICES

We may provide access to tools, applications, payment services, plugins, or features operated by third parties.

We may not control, monitor, or manage these third-party tools.

Access to such tools is provided on an “as available” basis and may be subject to the third party’s own terms and policies.

Your use of third-party tools is at your own discretion and risk.

We are not responsible for any loss or damage resulting from your use of third-party tools, except where liability cannot legally be excluded.

New tools, resources, and features introduced through the website will also form part of the Services and will be subject to these Terms of Service.

SECTION 9: THIRD-PARTY LINKS

Our Services may include links to third-party websites, applications, payment providers, social media platforms, or other services.

We do not control or guarantee the accuracy, availability, security, or content of third-party websites.

Accessing a third-party website is at your own risk.

Aaina Atelier is not responsible for any loss, damage, transaction, or dispute arising from:

• Third-party websites

• Third-party products

• Third-party services

• External content

• External payment systems

Please review the policies and terms of any third party before completing a transaction.

Questions or complaints about third-party products or services should be directed to the relevant third party.

SECTION 10: RELATIONSHIP WITH SHOPIFY

Aaina Atelier is powered by Shopify, which provides the ecommerce platform used to operate our online store.

However, purchases made through our store are transactions directly between you and Aaina Atelier.

Shopify is not the seller of Aaina Atelier products and is not responsible for:

• Product quality

• Product descriptions

• Order fulfilment

• Delivery

• Returns

• Exchanges

• Refunds

• Customer-service matters

• Damage or loss arising from products purchased from Aaina Atelier

To the extent permitted by applicable law, you release Shopify and its affiliates from claims relating directly to transactions conducted between you and Aaina Atelier.

The supplied Shopify template specifically indicates that the section explaining Shopify’s platform relationship should be retained.

SECTION 11: PRIVACY

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Our Privacy Policy can be viewed at:

[INSERT PRIVACY POLICY LINK]

Because our store is hosted by Shopify, Shopify may collect and process information relating to your access to and use of the Services.

Information may also be shared with service providers involved in:

• Payment processing

• Fraud prevention

• Order fulfilment

• Delivery

• Marketing

• Analytics

• Customer support

• Website operation

Some service providers may process information in countries other than your country of residence.

Please review our Privacy Policy and Shopify’s applicable privacy information before using the Services.

Shopify allows merchants to add and manage policies through the Shopify admin under Settings → Policies, and saved policies may be displayed during checkout. (Shopify Help Center)

SECTION 12: FEEDBACK, REVIEWS, AND SUBMISSIONS

If you submit or provide content such as:

• Reviews

• Photographs

• Videos

• Comments

• Suggestions

• Ideas

• Messages

• Testimonials

• Other feedback

you grant Aaina Atelier a non-exclusive, worldwide, royalty-free, transferable, and sublicensable right to use, reproduce, edit, publish, translate, distribute, and display that content for lawful business and promotional purposes.

You confirm that:

• You own the content or have permission to submit it

• The content does not violate another person’s rights

• Any compensation or incentive connected with the submission has been disclosed

• The content is accurate and lawful

We are not required to:

• Keep feedback confidential

• Pay compensation for feedback

• Publish feedback

• Respond to feedback

We may remove content that we consider unlawful, misleading, offensive, defamatory, abusive, obscene, fraudulent, or infringing.

You must not submit content containing malicious software, viruses, unlawful material, or false identity information.

SECTION 13: ERRORS, INACCURACIES, AND OMISSIONS

Information on the Services may occasionally contain errors, inaccuracies, or omissions relating to:

• Product descriptions

• Pricing

• Promotions

• Discounts

• Availability

• Shipping charges

• Delivery estimates

• Sizes

• Measurements

• Product images

We reserve the right to correct errors, update information, change prices, or cancel orders where information is inaccurate.

This may occur at any time, including after an order has been submitted.

Where an order is affected, we will attempt to notify you using the contact information provided.

SECTION 14: PROHIBITED USES

You may use the Services only for lawful purposes.

You must not use the Services:

• For unlawful, fraudulent, or malicious activity

• To violate applicable laws or regulations

• To infringe intellectual-property rights

• To harass, threaten, abuse, defame, or harm another person

• To submit false or misleading information

• To distribute spam, phishing messages, or unsolicited promotions

• To impersonate another person or organisation

• To upload viruses, malware, or harmful code

• To interfere with the website’s security or operation

• To collect personal information about others without lawful authority

• To bypass access restrictions or security measures

• To scrape, extract, or copy website data without permission

• To resell or exploit the Services without authorisation

• To use automated systems in a way that disrupts or places an unreasonable burden on the Services

We may restrict, suspend, or terminate access where we reasonably believe these Terms have been violated.

SECTION 15: SUSPENSION AND TERMINATION

We may suspend or terminate your account or access to all or part of the Services if:

• You breach these Terms

• Fraudulent activity is suspected

• Payment obligations are not fulfilled

• Your activity threatens the security or operation of the Services

• We are required to do so by law

• We discontinue the Services

Termination does not remove obligations or liabilities that arose before termination.

Sections that are intended by their nature to continue after termination will remain effective, including sections relating to intellectual property, liability, indemnification, privacy, and governing law.

SECTION 16: DISCLAIMER OF WARRANTIES

We make reasonable efforts to maintain accurate and reliable Services.

However, to the fullest extent permitted by applicable law, the Services and products are provided on an “as available” basis.

We do not guarantee that:

• The Services will always be uninterrupted

• The website will always be error-free

• The Services will always be secure

• All information will always be accurate or complete

• Products will meet every customer’s subjective expectations

• Website defects will always be corrected immediately

Nothing in these Terms excludes any consumer right or warranty that cannot legally be excluded.

SECTION 17: LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Aaina Atelier and its owners, employees, affiliates, contractors, agents, service providers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential loss arising from your use of the Services or products.

This may include:

• Loss of profit

• Loss of revenue

• Loss of data

• Loss of opportunity

• Replacement costs

• Business interruption

Where our liability cannot legally be excluded, it will be limited to the maximum extent permitted by applicable law.

Nothing in these Terms limits liability where such limitation is prohibited by law.

SECTION 18: INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Aaina Atelier, Shopify, and their respective owners, affiliates, employees, officers, directors, agents, contractors, licensors, and service providers from claims, losses, liabilities, expenses, and reasonable legal costs arising from:

• Your breach of these Terms

• Your unlawful use of the Services

• Your violation of applicable law

• Your violation of another person’s rights

• Content submitted by you

We may control the defence or settlement of a covered claim, and you agree to reasonably cooperate with that process.

SECTION 19: SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

Any unenforceable portion will be treated as removed without affecting the validity of the remaining provisions.

SECTION 20: WAIVER AND ENTIRE AGREEMENT

Our failure to enforce a provision of these Terms does not constitute a waiver of that provision or any other right.

These Terms, together with our published policies, constitute the entire agreement governing your use of the Services.

They replace prior discussions, representations, or agreements relating to the same subject matter.

SECTION 21: ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations where permitted by law, including as part of a business transfer, restructuring, or sale.

SECTION 22: GOVERNING LAW

These Terms of Service and any separate agreement through which we provide Services will be governed by the laws applicable in the jurisdiction where Aaina Atelier is legally established.

Any dispute will be subject to the jurisdiction of the competent courts in that location, unless applicable consumer law provides otherwise.

Before publishing, replace this section with the exact country, province, or territory in which the business is registered.

SECTION 23: HEADINGS

Headings are included for convenience and organisation only.

They do not limit or affect the meaning or interpretation of these Terms.

SECTION 24: CHANGES TO THESE TERMS

You may review the latest version of these Terms of Service on this page at any time.

We reserve the right to update, modify, or replace these Terms by publishing an updated version on our website.

Where required by applicable law, we will provide notice of material changes.

Your continued use of the Services after updated Terms become effective constitutes your acceptance of those changes.

SECTION 25: CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

Trading name: Aaina Atelier
Email: aainaoutfits@gmail.com
Website: aainaatelier.com
Business address: Lahore, Pakistan
Phone number: +92 301 8403435